So, I wrote earlier about my daughter using the TrueBlue program through JetBlue. I decided to email and tell them how happy we were that she came from Maine to Texas to visit. In just a few short hours, I have received a response. Not a computer generated, but a real, live person who actually made mention of my daughter and my blog! Now THAT is customer service. It is what customer service should be. If I ever have the opportunity to fly again, you can bet I will call JetBlue! It truly reminded me of days gone by, when you would pull up to a service station (gas station nowadays) and a man would run out, wash your windows, check oil and fluids then fill up your tank!
Posted by Robin